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Satisfaction
Guarantee:
Our
Promise to you is quite simple; Ameripure Technologies
absolutely guarantees your complete satisfaction
with the performance and benefits realized through
the use of your new Biozone Scientific Purifier
for 90 DAYS or Mitsubishi PlasmaPure, Alamio and
Sunpentown products for 30 DAYS from the date
of purchase or we will refund the purchase price
of the unit, NO QUESTIONS ASKED!
Product Warranty:
You can expect a lifetime of trouble free use
from your Biozone Scientific Purifier. Our product
is designed to last! Our components and moving
parts are the highest quality available in the
world! It is for this reason Biozone Scientific,
the manufacturer, is able to warrantee all of
our products for a full 3 Years! If at
any time during the first three years your purifier
unit does not operate properly, ship it back for
full replacement.
Sunpentown and Mitsubishi products come with a
1 year manufacturer warranty. If at any time during
the first year your unit does not operate properly,
ship it back for a full replacement.
Although the patented design UV Bulb, the heart
of your new purifier, is designed to last for
two (2) years continuous service, it is recommended
that you replace the Bulb after 12 months continuous
use to insure maximum purification capability.
Biozone Scientific warrantees your UV Purifier
Bulb for 1 year from date of purchase.
Shipping
Charges:
anywhere in the Continental U.S. on orders over
$150.00 USD via Ground.
We also ship anywhere in the world for reasonable
rates. If you are ordering from outside of the
U.S. we offer reduced rates on Next Day and 2nd
Day shipping. Please read the SHIPPING
TIMES section
that follows.
Shipping
Times:
Biozone Scientific Air Purifiers typically ship
product within 2-3 days of receiving your order
(except for orders paid by check). Orders are
typically shipped via UPS. Notice: We are currently
experiencing high demand for this product line,
this has caused a delay of up to 2-3 weeks in
shipping for some products. We are working to
get back to the 2-3 day turn-around, but increasing
public demand for our air purifiers has created
a short "back-order" period. We will
be updating this section as the situation progresses.
We will email your tracking information the day
your order has been shipped. We are glad to see
the popularity of our air purifiers, and thank
you all for your patience.
Returns:
If the unit does not meet your expectations, for
any reason, at any time in the first 90 days of
purchase, you can return your product for a full
refund. Return shipping is not refundable and
initial shipping charges may be incurred on return
products.
All
returns are required to have a Return Authorization
Number (RAN) clearly displayed on the outside
of the returned item. Returned products will
not be accepted by Ameripure Technologies unless
an authorized RAN has been issued. A request
for a (RAN) number shall be made by calling
our customer care number; 1-877-281-1967. Customer
Care shall issue the RAN by telephone at the
time you call to notify Ameripure of your return.
In
order to allow proper time to test and appraise
returned units, Ameripure Technologies shall
requires a 10 day evaluation period from the
day the returned product arrives at our warehouse.
A
check will be issued for the refund based on
the following conditions:
(A)
Item must be returned in 100% saleable condition
with original carton, packing and paperwork.
If original papers, packing and/or carton are
not returned in 100% saleable condition, a 20%
restocking fee will be charged.
Returned
in 1 to 30 days from the ship date:
A full refund of purchase price will be refunded
as long as the conditions in paragraph (A) have
been met.
Returns
from 31 to 60 days from the ship date:
85% of the purchase price will be refunded as
long as the conditions in paragraph (A) have
been met.
Returns
from 61 to 90 days from the ship date:
75% of the purchase price will be refunded as
long as the conditions in paragraph (A) have
been met.
Any
unit returned without a RAN will be refunded
at 50% of the purchase price. Any additional
shipping costs shall be the sole responsibility
of the customer, including but not restricted
to the charges incurred for a delivery refusal.
Customer
Support:
We pride our selves on customer support. Contact
our Customer
Service Department
at any time concerning your questions
or for other information. If for any reason
you need to contact us, we promise to personally
resolve any issues. There are always 3 ways
to get in touch with us, and we always respond
within 24 hours, usually within an hour, 7 days
a week. You can contact us any of 4 ways:
#1 - Online Contact Form - Use
this form
to contact us and receive a personal
response within hours, 7 days a week. We have
staff to answer your questions at almost all
times.
#2 - Telephone Support - You may either call
us, or contact us with your telephone number,
and we will call you back. We will gladly help
you, answer your questions or talk with you
on the phone about your purification needs.
1-877-281-1967.
#3 - Email Support - We prefer that you use
one of our forms, as they are directed to a
the appropriate available staff member who can
answer your request right away. For this reason,
and to avoid Spam spiders, we do not list our
email address on the website. If you would like
to email the main address, you can do so by
emailing us - .
Sales
Tax:
Sales tax is added to orders shipped to Massachusetts.
Privacy
and Spam:
Your privacy is your right and our commitment.
We protect your privacy!
We NEVER sell or rent our customer list and
we do not send you unwanted email.
We may occasionally send you email about special
limited time offers, or we may contact you to
confirm an order.
We simply do not send spam! We concentrate our
efforts on supplying the best air purifiers
on the market with the best incentives for purchasing
them from us.
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