| OUR SATISFACTION
GUARANTEE AND PRODUCT WARRANTY
SATISFACTION GUARANTEE
Our Promise to you is quite simple; Ameripure
Technologies absolutely guarantees your
complete satisfaction with the performance and
benefits realized through the use of your new
Biozone Scientific Purifier for 90 DAYS from the
date of purchase or we will refund the purchase
price of the unit, NO QUESTIONS ASKED!
PRODUCT WARRANTY
You can expect a lifetime of trouble free use
from your Biozone Scientific Purifier. Our product
is designed to last! Our components and moving
parts are the highest quality available in the
world! It is for this reason Biozone Scientific,
the manufacturer, is able to warrantee all of
our products for a full 3 Years! If at
any time during the first three years your purifier
unit does not operate properly, ship it back for
full replacement.
Although the patented design UV Bulb, the heart
of your new purifier, is designed to last for
two (2) years continuous service, it is recommended
that you replace the Bulb after 12 months continuous
use to insure maximum purification capability.
Biozone Scientific warrantees your UV Purifier
Bulb for 3 years from date of purchase.
When placing your order, we suggest that you print
a receipt for your personal records. It will have
our telephone number, physical address and email
address. Contact our Customer
Service Department at any time concerning
your questions or for other information. If for
any reason you need to contact us, we promise
to personally resolve any issues that may have
arisen to the best of our abilities.
We Guarantee that you will love your new Biozone
Scientific Purifier and we Warrantee that it will
last!
RETURNS
If the unit does not meet your expectation, for
any reason, at any time you can return your product
for a full refund. Return shipping is not refundable
and initial shipping charges may be incurred on
return products.
SHIPPING DATE
Biozone Scientific Air Purifiers typically ship
product within 2-3 days of receiving your order
(except for orders paid by check). Orders are
typically shipped via UPS. Notice: We are currently
experiencing high demand for this product line,
this has caused a delay of up to 2-3 weeks in
shipping for some products. We are working to
get back to the 2-3 day turn-around, but increasing
public demand for our air purifiers has created
a short "back-order" period. We will
be updating this section as the situation progresses.
We will email your tracking information the day
your order has been shipped. We are glad to see
the popularity of our air purifiers, and thank
you all for your patience.
SHIPPING CHARGES
anywhere in the Continental U.S. via UPS Ground.
We also ship anywhere in the world for reasonable
rates.
If you are ordering from outside of the U.S. you
will be emailed the
actual shipping charges for your approval before
your credit card is charged.
ONLINE ORDERING AND SECURITY
Our online ordering system uses 3 methods to ensure
the safety of placing an order with us.
#1 - All ordering and payment information is collected
on a secure server (SSL), licensed through Verisign.
#2 - Credit card information is protected with
128 bit private key digital encryption.
#3 - The 128 bit digital encryption can only be
decoded (or un-encrypted) on our end, through
a private key which can only be run on one computer,
ensuring that your entire transaction is safe
and secure.
This PKI (Private Key Infrastructure) is a sophisticated,
mathematically proven method of encrypting and
decrypting information. Information can be decrypted
only when both a private key and a public key
match other. Our privacy and security measures
far exceed recommended levels to ensure safe,
trouble free online ordering.
CUSTOMER SUPPORT
We pride our selves on customer support. There
are always 3 ways to get in touch with us, and
we always respond within 24 hours, usually within
an hour, 7 days a week. You can contact us any
of 4 ways:
#1 - Online Contact Form - Use this
form to contact us and receive a personal
response within hours, 7 days a week. We have
staff to answer your questions at almost all times.
#2 - Telephone Support - You may either call us,
or contact us with your telephone number, and
we will call you back. We will gladly help you,
answer your questions or talk with you on the
phone about your purification needs. 1-877-281-1967.
#3 - Email Support - We prefer that you use one
of our forms, as they are directed to a the appropriate
available staff member who can answer your request
right away. For this reason, and to avoid Spam
spiders, we do not list our email address on the
website. If you would like to email the main address,
you can do so by emailing us - .
SALES TAX
Sales tax is added to orders shipped to Massachusetts.
PRIVACY AND SPAM
We protect your privacy!
We NEVER sell or rent our customer list and we
do not send you unwanted email.
We may occasionally send you email about special
limited time offers, or we may contact you to
confirm an order.
We simply do not send spam! We concentrate our
efforts on supplying the best air purifiers on
the market with the best incentives for purchasing
them from us.
SPECIAL OFFERS
We occasionally offer free bonus items or special
offers to promote the sale of our Biozone air
purifiers. These offers are valid for a limited
time, or in limited quantity, and be modified,
changed or discontinued at any time. We can and
will make changes to our special offers without
notice. We do not offer warranty or guarantee
any free gift items or bonus offers. Items that
we give away may be covered by a third party company.
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